TransUnion’s U.S. eviction and criminal Data Improvement Process
Eviction and Criminal Background Screening Reports
Effective Thursday, December 5, 2024, 100% restoration of coverage is in effect.
All Available National Criminal Background Data and 50 state eviction coverage have been restored.
To view every state and county of available criminal data, click here
Why has this happened?
Due to changes in federal guidelines and state laws, TransUnion has reviewed and improved its processes for reporting consumer data. This page provides information on the improvements that have been undertaken and completed as of December 2024
Key Points:
TransUnion has completed a data improvement process to comply with a federal mandate and provide better consumer reporting.
Some state-specific data was temporarily unavailable during the process.
Changes to report releases began in October 2024.
Changes to the release of reports
As of October 2024, TransUnion report release and delivery have changed. The following information should be helpful:
No Change for Most Renters:
About 90% of renters will still get their credit, criminal, and eviction reports instantly.
Quick Turnaround Time for Some:
We know that up to 10% of renters will have potential negative information on their criminal or eviction reports. Criminal and eviction reports will be manually reviewed before release. Most will be released on the same day.
Special Attention for a Few:
For about 1% of renters, a criminal or an eviction report may need extra review. This could take anywhere from 24 hours to as long as 5 days. Turnaround time for these depends on a few factors:
The type of questionable information
The number of questionable records, and
The source - which jurisdictions house the information
Why This Matters:
These steps help prevent errors, protecting everyone involved.
We will keep you Informed:
SoftScreen will notify both renters and agents when reports are delayed. And as always, we will notify all parties as soon as reports are released. Emails and text notifications are sent instantly as soon as reports are available.
Industry-Wide Impact:
These changes affect all companies using TransUnion data, not just SoftScreen.