What happens if wrong information appears on your TransUnion® reports?

Unfortunately, this can happen. While rare, you may be one of many John Smiths or Mary Jones born on the same day as another. Similarities in name and date of birth might cause an error. Don’t panic! It can be easily corrected.

What to do

Contact TransUnion® immediately! TransUnion® Rental Screening Solutions Support is available to assist with your concern.

The FCRA - Fair Credit Reporting Act requires TransUnion® to correct inaccuracies on consumer reports.

You can call (866) 775-0961 

What not to do

Please do not contact us! It isn’t that we don’t want to help; we do! Unfortunately, SoftScreen® cannot make any changes or corrections to TransUnion® reports. Only TransUnion® can. This is because SoftScreen® does not provide reports; TransUnion® does.

SoftScreen® is a service that lets you access and share your TransUnion® data safely, securely, and privately. However, we cannot access any data in the TransUnion® system, so it is essential to contact TransUnion® directly and immediately.

What to expect

The FCRA allows up to 30 days for errors to be corrected. Fortunately, corrections typically happen much faster than the allowable 30-day time frame. Once you call TransUnion®, they will document your query, provide written confirmation, and follow up with you as soon as corrections are made.

Important to know!

Once corrections are made and the inaccurate information is removed, TransUnion® will notify you. At that time, you should call TransUnion® and request “report regeneration” to refresh the information displayed on reports already in your SoftScreen® account. In the future, any new reports you generate will no longer show inaccurate data.