Payment concerns?

No Worries! We're here to help!

We're on top of things and will do our best to get everything squared away.

 

First, thank you for using SoftScreen®!

  • IF YOU HAVE ALREADY ATTEMPTED PAYMENT
    but were unable to process your transaction successfully you have NOT been charged for your reports and rental application.

  • Your bank may have approved the transaction, but our payment system did not receive the necessary electronic permissions to process funds. 

  • Any pending payment entries showing up on your card will be deleted automatically within 24-48 hours.

Please review the following information for a successful transaction.


When you are ready, click here to try again →
OR sign in to your SoftScreen® account and click the green ⏎ Welcome Back link on your dashboard

 

Here are some possible reasons why payment may have failed:

  1. iPhone Technical Alert:
    We are aware of payment processing issues with some iPhones. If this happens, please try again on a different device, such as a computer, laptop, tablet, or Android device.

  2. Billing Address Mismatch:
    Always use the billing address associated with your card. This is the same address your issuing bank has for the card.

    • Do not include apartment, suite, or unit numbers.
    • Spell out numerical street addresses (e.g., 10 Sixty Fifth Ave).
    • For P.O. Boxes, enter the box number only.
    • Do not use gift cards, prepaid cards, or cards issued outside the U.S. that do not have a U.S. billing address.

  3. VPN:
    If you have a Virtual Private Network (VPN) installed on your device, it may interfere with payment processing. You can try temporarily turning it off.

  4. Insufficient Funds:
    If your bank declined the transaction due to insufficient funds, please try a different payment card.

  5. Incorrect CVV:
    Make sure the 3 digits on the back of the card is entered correctly. For American Express cards, this is the four digits on the front of your card.

If you have entered all information accurately and the problem continues, please get in touch with your bank to verify the billing address on file or try a different payment card.

 

PLEASE NOTE:

If you are being asked to provide payment, it means your previous attempt was unsuccessful.

Please do not create a new account. Simply try your payment again, following the suggestions above.

If the problem persists, please get in touch with us.

 

Thank You!