Account Update Request

Need to update your existing account info?

You’re in the right place!

All account holders can update email addresses and mobile numbers.
Real estate professionals can also update company name/brokerage affiliation.
If it’s something else, yup, you can do that too!

Let’s Get Started!

Type of account

Agent / Property Manager

Renter / Applicant / Tenant

Property Owner / Landlord

We'll need the email address CURRENTLY used for your SoftScreen® account

Your email address is also your login ID

How does your name CURENTLY appear on your account?

First Name

Last Name

What mobile number is CURRENTLY used for your 2 Step Verification?

This is the number used to receive your secure sign-in code by text

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I need assistance with (select all that apply)

Updating the email on my account

Updating the mobile number on my account

Something else

Agents Only - Updating my brokerage affiliation

If you need to update your email address provide your NEW email address here:

If you need to update your mobile number provide the NEW number here:

Country

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Something else? Let us know.

For Agents / Property Managers Only:

Update your brokerage / company affiliation here

Enter the name of FORMER affiliation here:

Enter the name of NEW affiliation here: