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Please take a moment to review our landlord Q & A

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Info for Property Owners/Landlords

Is an address needed to receive an offer to rent?

Must I have a real estate agent list my rental if I want to use SoftScreen®?

I have not received the applicant’s information. Why?

I have received TransUnion® reports but not the rental application. Why?

How can I access an applicant’s information?

My real estate agent entered the address of my rental property but I can’t access any applicant information. Why?

Info for All

The Big Picture - What is SoftScreen®? How does it work? What do you get? What is the cost?

What is our refund policy?

About payment - methods and troubleshooting

How can we be reached for support?

Who provides the consumer’s reports and the data they contain?

What information appears on the reports TransUnion® provides?

What information is provided on the Best-In-Class Rental Application?

Is a property address necessary to use SoftScreen®?

Is a Social Security number necessary to use SoftScreen®?

What is an ITIN, and can it be provided when using SoftScreen®?

What is a security freeze, and will it prevent the use of SoftScreen®?

How to print and download reports and rental application